Refund policy
REFUND AND RETURN POLICY
Last updated: August 23, 2026
We want you to shop with confidence. In addition to any mandatory rights available under applicable consumer law, Review360Hub offers a 30-day voluntary return period. This means you may request a return within 30 days after receiving your order, subject to the conditions below.
STARTING A RETURN
To request a return, email support@review360hub.com within the applicable return period and include:
• your full name and order number;
• the item you wish to return;
• the reason for the return, if you wish to provide it or if it will help us investigate a reported problem; and
• photographs or video where the item is damaged, defective or incorrect.
If the return is accepted, we will provide the correct return address and return instructions. Do not send an item to the address shown on the parcel or to any other address without our written instructions. Returns sent without prior authorisation, sent to an incorrect address, sent cash on delivery, or sent after the applicable deadline may be refused or returned to the sender.
You can contact us about any return at support@review360hub.com.
30-DAY VOLUNTARY RETURNS
For a voluntary return requested after any statutory cooling-off period, the item must be unused, uninstalled and in substantially the same condition in which it was received. It must include all components, accessories, manuals, tags and original product packaging, together with the receipt or other proof of purchase. If a separate written product guarantee expressly permits trial use, that guarantee's stated conditions apply instead of the unused and uninstalled requirement.
Products sold as a set, multipack or bundle must be returned as a complete set for a voluntary return. We may refuse a voluntary return that is incomplete, materially used, altered, contaminated, damaged after delivery or no longer in a reasonably resalable condition.
The 30-day period begins on the day the order is delivered. A return request must be submitted before the end of that period. Once authorised, the item must be posted within the time stated in our return instructions.
CHANGE-OF-MIND RETURN COSTS
Unless applicable law requires otherwise, customers are responsible for the direct cost of returning an unwanted item. Original shipping upgrades, return shipping fees, customs charges and other optional delivery costs are not refundable. We recommend using a tracked service and retaining proof of postage because the sender is responsible for the parcel until it reaches the designated return location.
We will pay or reimburse reasonable return costs where we confirm that an item is defective, damaged on arrival, materially misdescribed or incorrectly supplied.
UK AND EEA COOLING-OFF RIGHTS
If your order is covered by United Kingdom or European Economic Area distance-selling rules, you normally have the right to cancel it without giving a reason within 14 days after receiving the goods. After notifying us of cancellation, you must return the goods within the period required by applicable law.
During this cooling-off period, you may inspect an item only as you reasonably could in a physical shop. We may make a lawful deduction from the refund if handling beyond what is reasonably necessary reduces the item's value. This does not affect your rights when an item is faulty, damaged or misdescribed.
For an eligible cancellation, we will refund the product price and any basic outbound delivery charge that the law requires us to refund. If you selected an enhanced or express delivery method, any amount above the least expensive standard delivery option is not refundable. You are responsible for direct return costs where this was disclosed before purchase, unless the goods are faulty or we agree otherwise.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order promptly after delivery. If an item arrives damaged, appears defective or is not the item ordered, contact support@review360hub.com as soon as reasonably possible. Providing photographs of the item, packaging and shipping label helps us investigate the issue quickly. Failure to report an issue immediately does not remove any mandatory legal rights.
Depending on the circumstances and your applicable rights, we may offer a repair, replacement, price reduction or refund. Please do not dispose of the item or packaging until we have completed our assessment or confirmed that disposal is permitted.
NATURAL MATERIALS AND PRODUCT EXPECTATIONS
Reasonable differences in wood grain, colour, texture or finish are normal characteristics of natural materials and do not by themselves make an item defective. Minor differences caused by lighting, photography or screen settings are also not normally defects, provided the item materially matches its description.
Customer reviews, photographs and examples describe individual experiences. Results involving wildlife, gardens, seasons, weather and other natural conditions vary. A lack of wildlife activity within a particular period does not by itself establish that a product is defective. Any separate written product guarantee displayed on the relevant product page will be honoured according to its stated terms.
EXCEPTIONS AND NON-RETURNABLE ITEMS
The following items are not eligible for our voluntary 30-day return offer unless they are faulty or applicable law provides otherwise:
• personalised, customised or made-to-order products;
• perishable goods, plants, food or flowers;
• sealed hygiene or personal-care goods once unsealed;
• hazardous materials, flammable liquids or gases;
• gift cards; and
• clearance or final-sale items where they were clearly identified as such before purchase.
These exclusions do not remove statutory cancellation rights where those rights legally apply, and they do not affect remedies for faulty, damaged or misdescribed goods.
EXCHANGES
We do not offer automatic direct exchanges. The quickest way to obtain another item is to complete an approved return and place a new order separately. A replacement offered as a remedy for a faulty, damaged or incorrect item is not treated as a voluntary exchange.
ORDER CHANGES AND CANCELLATIONS BEFORE DISPATCH
Contact us as soon as possible if you wish to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation once processing has begun or the order has been dispatched. Your cancellation and return rights after delivery remain as described in this policy and applicable law.
REFUND ASSESSMENT AND PAYMENT
We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method. We may refuse a voluntary refund or make a deduction permitted by law where an item is incomplete, damaged through customer handling, or has suffered a reduction in value beyond what is necessary to inspect it.
Approved refunds are normally submitted within 10 business days. Where statutory cancellation rights apply, we will issue the refund no later than the deadline required by applicable law after receiving the returned goods or acceptable evidence that they were sent back. Your bank or card provider may require additional time to post the refund to your account.
If 15 business days have passed since we confirmed that a refund was issued and it is not visible in your account, contact support@review360hub.com.
RETURN FRAUD AND ABUSE
We reserve the right to investigate and reject claims involving fabricated evidence, substituted products, empty packages, deliberate damage, repeated misuse of the voluntary return programme or other suspected fraud. This provision does not affect genuine statutory claims or lawful consumer remedies.
CONTACT
Review360Hub
Email: support@review360hub.com